Met design de zorg verbeteren
Iwan Cuijpers - oktober 2019
Value driven design provides clarity and focus to make sure that the part of the problem the designer solves brings value to all involved.
There are many stakeholders involved in the design of a product. The main one being the organization that produces it. On the other end of the spectrum we find the person that uses the product. This value network has various settings:
Everyone in the specific value network that is impacted by decisions in the design process should be involved in the design process. So, in one project we could talk to producers for producer values and users for user values. In other settings there may also be buyer values, partner values, reseller values or other types of values that could be relevant.
All projects start with project goals. Most of those projects include product goals; what should the product achieve when the project is done and what features will it have? Unfortunately, many of these projects either set too many product goals or do not make these goals concrete enough.
In both cases, the most important goals will probably not be met. And in most cases, the results will fall terribly short. That would be the client or product sponsor’s own fault, because they weren’t clear on what they wanted to achieve.
Value driven design is an important tool in the transition from feature driven development - stakeholders asking for features - to value driven development, where stakeholders state the desired values or outcomes of a project. In truly agile organizations, product development teams will be empowered to decide what changes they make to a product. They will either be directed by the values stated by business stakeholders or by their own analysis of the areas that bring the most value.
Value driven development is only truly possible if stakeholders and teams are fluent in the language of value and the tools to implement it.
Value driven design is a framework of processes. One of these processes is creating value statements. Value statements are meant to make crystal clear which values drive the project. For everyone involved in the project.
Product vision boards help the team to create a shared vision. They are a tool originally designed by Roman Pichler. A well-constructed vision board lays bare the essence of a project. The board is made measurable by using values to communicate goals and needs.
A user story is a short description of a task the user wants to perform by using the software product. describes something that the user wants to accomplish by using the software product. User stories are really powerful tools to make clear the desired functionality and are key elements of a project team’s work list of. They should be derived from the relevant values connected to that functionality. Product owners are able to prioritize the user stories that are connected to the prioritized values. Which helps to work toward a minimal valuable product.
Where values should be derived from the specific people or groups, the same applies to stories. User stories belong to users, business stories belong to the business and technical stories are relevant to developers.
Quality assurance has long been accepted in the process of developing products. Quality assurance lets us know if the product we wanted has been developed in the way that we wanted. But it doesn’t really involve itself with results. Great if the quality is fine, but will it deliver us our desired values?
How will we know if the product is as valuable to all stakeholders as we intended it to be? That can only be established if values are measured throughout the process. And, obviously, after the product is live. When we measure along the way, we can check if we are on the right track. Or if we should adjust course and make changes that keep us on the right track to the values that we are aiming for.
Value driven design only really works with Value Assurance in place.
To sum up, value driven design provides clarity and focus to make sure that the part of the problem the designer solves brings value to all involved. Alongside the design teams there are many stakeholders involved in the value network. Value driven development is only truly possible if stakeholders and teams are fluent in the language of value and familiar with their tools.