Keen Design Blog

The Human Side to Agentic Interaction

Written by Jonathan Arnowitz | Sep 10, 2025 12:23:58 PM

This post disscusses a real agentic design practice. Agentic design, bridging human agency and artificial intelligence, requires careful translation between human mental models and algorithmic processes. This challenge intensifies across diverse interfaces, from voice interactions to distributed smart home ecosystems. Design best practices and Value-driven design offer crucial insights, emphasizing human goals, iterative problem-solving, and understanding different user needs.

 

A real Agentic design practice, what I call Human-Delegate Interface or HDI, prioritizes observability, adjustability, and "satisficing", presenting manageable options to users while progressively revealing complexity. It also addresses distributed agency across devices and modalities, requiring new approaches to consistency and continuity. Value-Driven Design (VDD), on the other hand, provides a framework for agentic interface development, focusing on measurable stakeholder outcomes and aligning system decisions with cross organizational objectives.