You have a successful product, but the technology is outdated? And when you innovate the technology, do you also want to improve your “user interface”? Or your product has grown organically so that your users can no longer make sense of your screens? Or do you want to take your product to the next level with a modern “user interface”?
In those cases we can help with our Redesign service.
We have a lot of experience in redesigning user interfaces of software products and digital products (such as portals). We often go through this approach in those projects:
1. Customer Journey Mapping
We would like to get to know your product. And because we design new interfaces based on usage, we also like to get to know your users. Who they are, what their goals are, but especially how they deal with your product (the so-called customer journey) and what is important to them in it. At the end of this step we have one or more customer journey maps, which form important input for the design.
2. UX Concept
The requirements and wishes that you and your team have, plus the input of the users, guided by the customer journey maps, lead to a user experience concept. The result of this step is a concept that provides a clear picture of the solution direction. And that concept has been tested with users to make sure it's headed in the right direction.
3. UX Architecture
A concept stands or falls with a good translation to the architecture of the product. An architecture consists of an information architecture with a sitemap and the design of a navigation structure. From this step also comes a list of the templates to be designed.
4. Style determination
We discuss with you the requirements and wishes for the style of the product and we record this style by means of a Style Determination. The result of this step is a so-called “Style Board”, which we need to make the detailed designs of the screens. But you immediately have a starting point for further development.
Would you like to know more about how we do a Style Determination? Download the brochure (Dutch).
5. Screen design
In this step we design all unique screens. Depending on the size of the assignment, we carry out this in a waterfall approach, or in an agile approach parallel to the work of the developers.
6. User testing
Throughout the design process, we run 2 or 3 user tests with you and your team to make sure we're designing the right stuff. We discuss the results of the tests together and implement the changes required.
The result of our Redesign service consists of the Style Board and all redesigned screens, delivered in a form that is easiest and best for you.
