We want to improve our dashboard that contains information and reports for our users.
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SURFnet is the Internet Service Provider for colleges and universities in the Netherlands. For her clients’ contacts SURFnet had develop a self service portal called SURFdashboard. The functional offerings are broad. Clients can:
SURFdashboard uses a large number of web services for internal automisation. SURFdashboard’s functionality was steadily extended and adjusted based on clients’ needs and the availability of service information. Keen was involved during a long period of time with several iterations of this platform. From roadmap to concept and design through to the eventual implementation with clients.
Projectleider Sabita Behari
“Keen has helped us improve and renew our SURFdashboard service. Our clients can login and access information and reports about our services. During the design process the wishes of clients, colleagues and technical managers were taken into account. Keen looked at the technical aspects like the user interface, intuitive use, clarity and interactivity. It wasn’t an easy job, because the service is connected to several internal systems, plus our corporate style had to be user. I have gratefully used Keen expertise and advice in these areas. It’s nice working with Keen. They react quickly, adopt an organisation’s concerns, and are always willing to explain issues. They are committed and want to produce a great product, bordering on perfectionism. What’s more, Keen talks to other stakeholders, like developers, if need be. That’s great, because then you only have one person to talk to and you can count on Keen to monitor the process.
