Cases

Raad voor de Rechtspraak

Digital workplace

We want to replace our paper files with digital files and we want to automate our work processes. Help us design a solution.

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Solution

The Dutch jurisdiction sector is in the middle of an extensive innovation process. All paper files have to be replaced by digital files, which will lead to changes in their work processes. This has consequences for the work in processes for internal staff (judges, legal- and administrative staff) as well as external users (lawyers, curators and civilians).

As a member of several scrum teams designers from Keen worked on the interaction design for this new work environment. Keen defined personas, gathered (user) requirements, developed customer journeys, performed usability tests, designed wireframes and advised the product owners and the scrum teams.

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Key data

Client
Raad voor de Rechtspraak

Sector
Government

Platform(s)
Service portal


Activiteiten

  • Interviews and workshops
  • Creating customer journeys
  • Usability testing
  • Interaction design

Deliverables

  • Customer journeys
  • Test reports
  • Interaction designs
contactpersoon_julie_pontier Julie Pontier
030 – 214 80 24
welkom@keen.design
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